PRIVACY POLICY
Effective Date: May 26, 2026
Last Updated: May 26, 2026
This Privacy Policy applies to the websites, online forms, landing pages, booking pages, payment links, communication channels, and related services operated by OrazAva LLC, doing business as OrazAva, OrazAva Document Center, and its related affiliated brands (“Company,” “we,” “us,” or “our”).
This Privacy Policy applies to our general document and business support services, including notary, apostille, document authentication, certified translation, document preparation, immigration form assistance, ITIN assistance, passport/ID photos, courier coordination, company registration assistance, wedding/officiant services, VIN verification, I-9 verification, and related services.
By using our websites or services, you agree to this Privacy Policy.

1. Information We Collect
We may collect information that you provide directly to us, including:

• Full name;
• Email address;
• Phone number;
• Mailing address;
• Billing information;
• Copies, photos, scans, or PDFs of documents you submit for review or service;
• Government-issued identification, when required for a notarial act, verification, document preparation, apostille, shipping, or other service;
• Information needed to prepare, review, translate, notarize, authenticate, ship, or process documents;
• Information you provide through forms, WhatsApp, SMS, email, phone calls, online booking systems, payment links, or in-person visits.

Depending on the service, this information may include personal, financial, family, immigration, business, educational, or legal document information. We only request information that is reasonably necessary to provide the service you request.

2. Sensitive Documents
Some services may require clients to submit sensitive documents, such as identification documents, immigration documents, financial records, family records, court documents, educational records, or government-issued records.
We use such documents only for the purpose of providing the requested service, communicating with you, complying with legal or recordkeeping obligations, preventing fraud, and protecting our rights. We do not use sensitive documents for unrelated marketing purposes.

3. Information Collected Automatically
When you visit our websites or landing pages, we may automatically collect:

• IP address;
• Browser type;
• Device type;
• Pages viewed;
• Date and time of visit;
• Referring website;
• General location information;
• Cookies, pixels, analytics, and similar tracking data.

We may use tools such as Google Analytics, Google Ads, Meta Pixel, CRM systems, booking tools, call tracking, payment processors, and other similar services to understand website performance, improve marketing, prevent fraud, and communicate with clients.

4. How We Use Your Information
We may use your information to:

• Provide the services you request;
• Review documents before payment or before starting a service;
• Prepare, format, translate, notarize, authenticate, submit, ship, or coordinate documents;
• Communicate with you by phone, email, SMS, WhatsApp, online form, or other channels;
• Send quotes, invoices, payment links, receipts, confirmations, and status updates;
• Verify identity where required;
• Schedule appointments;
• Process payments;
• Improve our websites, advertising, customer service, and operations;
• Detect fraud, unauthorized transactions, abuse, or security issues;
• Comply with legal, tax, regulatory, accounting, and recordkeeping obligations;
• Protect our rights, clients, staff, business, and service providers.

5. Document Review Before Payment
We may offer a free preliminary document review before payment. This review is limited to helping identify the type of document, possible service category, visible document issues, missing pages, notarization/authentication needs, or possible next steps.
A preliminary document review is not legal advice, does not guarantee acceptance by any government agency, court, embassy, consulate, school, employer, foreign authority, or third party, and does not create an attorney-client relationship.

6. Sharing of Information
We may share your information only as reasonably necessary to provide our services, operate our business, or comply with the law. This may include sharing information with:

• Notaries public;
• Translators;
• Couriers and shipping companies;
• Payment processors;
• Booking and CRM platforms;
• Cloud storage and secure document systems;
• Government offices, Secretaries of State, federal agencies, courts, embassies, consulates, or other authorities when required for the service;
• Attorneys or licensed professionals only when expressly part of the service you selected or when you authorize such communication;
• Technology, marketing, analytics, and communication providers;
• Accountants, tax professionals, legal counsel, insurers, or compliance advisors;
• Law enforcement or government authorities when required by law.

We do not sell your personal information in exchange for money.

7. Payments and Billing Information
Payments may be processed by third-party payment providers such as Stripe, Square, PayPal, online invoicing platforms, or similar services. We do not store full credit card numbers on our own servers.
Payment processors may collect and process your payment information under their own privacy policies and terms.

8. SMS, WhatsApp, Email, and Calls
By providing your phone number, email address, or WhatsApp contact, you authorize us to contact you regarding your inquiry, quote, appointment, service status, payment, document issues, delivery, follow-up, and related transactional communications.
We may send promotional or marketing messages only where permitted by law and, when required, with your consent. Message and data rates may apply. You may opt out of promotional text messages at any time by replying “STOP” or by contacting us. Transactional or service-related messages may still be sent when necessary to complete an active service.

9. Cookies and Advertising
We may use cookies, pixels, tracking technologies, and similar tools to:

• Remember website preferences;
• Measure website traffic;
• Improve user experience;
• Understand which pages and ads perform better;
• Show relevant advertising;
• Prevent fraud and abuse.

You may disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, email, cloud system, messaging platform, payment system, or internet transmission is completely secure.
You should avoid sending highly sensitive documents through unsecured channels unless you understand and accept the risk. When possible, we may use secure links, encrypted storage, or controlled-access systems.
If we become aware of a suspected or actual data security incident involving personal information, we may take reasonable steps to review the matter, respond as appropriate, and provide notices only when required by applicable law.

11. Data Retention
We retain personal information and documents only as long as reasonably necessary for:

• Providing the requested service;
• Client communication;
• Legal, tax, accounting, compliance, fraud prevention, and recordkeeping purposes;
• Resolving disputes;
• Enforcing agreements;
• Improving business operations.

We may delete or archive documents after a service is completed unless we are required or permitted to keep them longer. You may request deletion of your information, but we may retain certain records when necessary for legal, accounting, fraud prevention, dispute, or compliance purposes.

12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Opt out of certain marketing communications;
• Request information about how your data is used or shared.

To make a privacy request, contact us at:
Email: info@orazava.com


We may need to verify your identity before processing a request.

13. California and Other State Privacy Notices
If you are a resident of California or another state with applicable privacy laws, you may have additional rights under state privacy laws. We will honor legally required rights that apply to our business.
We do not knowingly sell personal information for money. If we use advertising or analytics tools that may be considered “sharing,” “targeted advertising,” or similar activity under certain privacy laws, you may contact us to request opt-out options where required by law.

14. Children’s Privacy
Our services are intended for adults or for individuals using our services with the involvement of a parent, guardian, or authorized representative. We do not knowingly collect personal information from children under 13 without appropriate consent.

15. International Users
If you contact us from outside the United States, you understand that your information may be processed in the United States. U.S. privacy laws may differ from the laws of your country.

16. Third-Party Links
Our websites may contain links to third-party websites, payment pages, government websites, courier websites, or other services. We are not responsible for the privacy practices, content, accuracy, or security of third-party websites.

17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our websites or services after changes are posted means you accept the updated policy.

18. Contact Us
For privacy questions or requests, contact:
OrazAva LLC
Email: info@orazava.com